Crisp

Build the following focused alternative to Crisp. This is a deliberately limited personal or small-team substitute, not parity with the paid service.

WORKING SLICE
Receive website visitor messages in a compact shared inbox, assign a responder, use approved canned replies and retain a searchable conversation history.

SETUP AND ARCHITECTURE
Use TypeScript, React, Node and PostgreSQL with workspace membership enforced on the server. Prerequisites: A PostgreSQL database, session authentication, two isolated example workspaces and private attachment storage. Before integrating anything, record actual versions and permissions, plus model files or provider limits only where used, in the README; make unavailable dependencies visible rather than simulating success.

DOMAIN MODEL AND INVARIANTS
Store VisitorSession, Conversation, Message, AgentAssignment and CannedReplyRevision; visitor sessions cannot read each other's threads and internal notes have a separate server-enforced visibility flag.

IMPLEMENTATION CONTRACT
Check membership on reads, mutations, attachments and exports. Keep activity history separate from editable current state; do not make private records public through search. Provide an input/setup view, the main work view, and a review/export view appropriate to this workflow. Preserve the last saved state if a job or save fails. Include empty, loading, permission-denied, partial and retryable-error states. Log identifiers and error categories without secret values or unnecessary private content.

APP-SPECIFIC BOUNDARY AND RECOVERY
Start with one website channel and explicit offline-message capture. Presence is approximate, message delivery needs acknowledgement/retry, and email/social channels or a claimed tiny widget bundle are separate work.

ACCEPTANCE SCENARIO
Reconnect a visitor after a lost reply acknowledgement and transfer the conversation to a second agent; show one message, preserve assignment history and exclude internal notes from the widget. Also reopen the app after an interrupted operation, confirm the saved record/export remains inspectable, and document the recovery action. These are implementation acceptance requirements, not a claim that this guide has been tested.

DELIVERY
Deliver a runnable repository with migrations or project-format versioning, a non-sensitive example, environment/permission setup, the exact manual acceptance steps, and a backup/export-and-restore walkthrough. Implement the working slice before optional integrations; list any deferred paid-product capabilities honestly. Do not add capabilities outside the working slice just to resemble the original product.

PROJECT RULES FOR AGENTS.md
Keep the domain invariants above executable at the write boundary. Propose scope changes before adding providers or permissions. Never fabricate source evidence, publish results, identity matches or successful delivery. Preserve user originals and require an explicit confirmation for destructive changes or external publication.

# AGENTS.md — Build guide for Crisp

## Project scope
Receive website visitor messages in a compact shared inbox, assign a responder, use approved canned replies and retain a searchable conversation history.

Catalogue verdict: kinda. The core loop is buildable, but a dependable replacement becomes a real weekend or multi-day project. For Crisp, combine website chat and a shared inbox for one small support team. The hard boundary is multi-channel inbox, chat delivery, knowledge base, campaigns, and workspace pricing, plus channel integrations and support operations.
Use the implementation prompt below to define the deliverable. Complete each phase's acceptance checks before extending the scope.

## Working agreement
- Inspect the repository and its existing instructions before choosing paths, dependencies or commands. Keep one coherent stack and explain changes to the proposed architecture.
- Plan a vertical slice that accepts a real input and produces the useful output described below. Persist only the state the prompt calls for; respect memory-only and upstream-managed workflows. Use fixtures only when they are clearly labelled.
- After scaffolding, document the actual install, development, check and build commands in README and keep them synchronized with the package or project manifest. Do not report commands as successful unless they ran.
- Work in small steps. At handoff, list implemented flows, checks actually performed, remaining blockers, and any credentials or provider setup the owner must supply.
- Do not publish, spend money, contact customers, delete source data or run irreversible migrations without the project owner's authorization.

## Prerequisites
- Runtime and tools: TypeScript, React, Node and PostgreSQL with workspace membership enforced on the server.
- Before starting: A PostgreSQL database, session authentication, two isolated example workspaces and private attachment storage.

## Stack and architecture
- TypeScript, React, Node and PostgreSQL with workspace membership enforced on the server
- Data design: Store VisitorSession, Conversation, Message, AgentAssignment and CannedReplyRevision; visitor sessions cannot read each other's threads and internal notes have a separate server-enforced visibility flag.
- Setup: A PostgreSQL database, session authentication, two isolated example workspaces and private attachment storage

## Security and data integrity
- Check membership on reads, mutations, attachments and exports. Keep activity history separate from editable current state; do not make private records public through search.
- Start with one website channel and explicit offline-message capture. Presence is approximate, message delivery needs acknowledgement/retry, and email/social channels or a claimed tiny widget bundle are separate work.
- Keep secrets outside client bundles and exported projects; document what leaves the device and make retention/deletion controls visible.

## Agent implementation rules
- Project rule — domain: Store VisitorSession, Conversation, Message, AgentAssignment and CannedReplyRevision; visitor sessions cannot read each other's threads and internal notes have a separate server-enforced visibility flag.
- Project rule — scope and recovery: Start with one website channel and explicit offline-message capture. Presence is approximate, message delivery needs acknowledgement/retry, and email/social channels or a claimed tiny widget bundle are separate work.
- Project rule — acceptance: Reconnect a visitor after a lost reply acknowledgement and transfer the conversation to a second agent; show one message, preserve assignment history and exclude internal notes from the widget.
- Project rule — delivery: document real setup commands and permissions; do not claim a build, accuracy level, performance result or security certification that has not been demonstrated.

## Optional agent skills and references
- Recommended skill: [supabase-postgres-best-practices](https://github.com/supabase/agent-skills/blob/main/skills/supabase-postgres-best-practices/SKILL.md) — review this PostgreSQL domain schema, uniqueness constraints, transaction boundaries and access-scoped queries; Supabase hosting is not required. Follow the maintainer's installation instructions and match its requirements to the chosen runtime.
- Recommended skill: [web-design-guidelines](https://github.com/vercel-labs/agent-skills/blob/main/skills/web-design-guidelines/SKILL.md) — review keyboard access, focus, validation, error recovery and the readable work/review interface or HTML report. Follow the maintainer's installation instructions and match its requirements to the chosen runtime.

Read the linked SKILL.md and its dependencies before adding a skill. Select only the skills matching this project's runtime and task; their documentation does not supply API access, credentials or approval to perform external actions. Pin the reviewed revision where the tool supports it. Follow the chosen agent's documented project-level installation mechanism.

## Distribution ideas
These are optional planning notes. Obtain the owner's approval before publishing or contacting anyone.
- Demonstrate this working slice using synthetic or explicitly authorized non-sensitive examples: Receive website visitor messages in a compact shared inbox, assign a responder, use approved canned replies and retain a searchable conversation history.
- Share a synthetic example export and the acceptance walkthrough; keep real customer, health, financial and source data private: Reconnect a visitor after a lost reply acknowledgement and transfer the conversation to a second agent; show one message, preserve assignment history and exclude internal notes from the widget.
- State the limits before asking someone to replace their existing tool: Start with one website channel and explicit offline-message capture. Presence is approximate, message delivery needs acknowledgement/retry, and email/social channels or a claimed tiny widget bundle are separate work.

## Engineering roadmap
1. Phase 1 — Pin the working slice and create its example input: Receive website visitor messages in a compact shared inbox, assign a responder, use approved canned replies and retain a searchable conversation history. Confirm setup: A PostgreSQL database, session authentication, two isolated example workspaces and private attachment storage.
2. Phase 2 — Implement persistence and write-time invariants before decorating the UI: Store VisitorSession, Conversation, Message, AgentAssignment and CannedReplyRevision; visitor sessions cannot read each other's threads and internal notes have a separate server-enforced visibility flag.
3. Phase 3 — Connect the working view to real saved state. Check membership on reads, mutations, attachments and exports. Keep activity history separate from editable current state; do not make private records public through search.
4. Phase 4 — Expose the app-specific limits and recovery path in context: Start with one website channel and explicit offline-message capture. Presence is approximate, message delivery needs acknowledgement/retry, and email/social channels or a claimed tiny widget bundle are separate work.
5. Phase 5 — Walk through this concrete acceptance case and preserve its exported evidence: Reconnect a visitor after a lost reply acknowledgement and transfer the conversation to a second agent; show one message, preserve assignment history and exclude internal notes from the widget. Finish the README and backup/restore instructions; report unfinished capabilities explicitly.

## Paid-product capabilities outside this build
- multi-channel inbox, chat delivery, knowledge base, campaigns, and workspace pricing
- omnichannel integrations
- large-scale deliverability
- AI resolution tuning
- enterprise routing and compliance

## Implementation prompt
Build the following focused alternative to Crisp. This is a deliberately limited personal or small-team substitute, not parity with the paid service.

WORKING SLICE
Receive website visitor messages in a compact shared inbox, assign a responder, use approved canned replies and retain a searchable conversation history.

SETUP AND ARCHITECTURE
Use TypeScript, React, Node and PostgreSQL with workspace membership enforced on the server. Prerequisites: A PostgreSQL database, session authentication, two isolated example workspaces and private attachment storage. Before integrating anything, record actual versions and permissions, plus model files or provider limits only where used, in the README; make unavailable dependencies visible rather than simulating success.

DOMAIN MODEL AND INVARIANTS
Store VisitorSession, Conversation, Message, AgentAssignment and CannedReplyRevision; visitor sessions cannot read each other's threads and internal notes have a separate server-enforced visibility flag.

IMPLEMENTATION CONTRACT
Check membership on reads, mutations, attachments and exports. Keep activity history separate from editable current state; do not make private records public through search. Provide an input/setup view, the main work view, and a review/export view appropriate to this workflow. Preserve the last saved state if a job or save fails. Include empty, loading, permission-denied, partial and retryable-error states. Log identifiers and error categories without secret values or unnecessary private content.

APP-SPECIFIC BOUNDARY AND RECOVERY
Start with one website channel and explicit offline-message capture. Presence is approximate, message delivery needs acknowledgement/retry, and email/social channels or a claimed tiny widget bundle are separate work.

ACCEPTANCE SCENARIO
Reconnect a visitor after a lost reply acknowledgement and transfer the conversation to a second agent; show one message, preserve assignment history and exclude internal notes from the widget. Also reopen the app after an interrupted operation, confirm the saved record/export remains inspectable, and document the recovery action. These are implementation acceptance requirements, not a claim that this guide has been tested.

DELIVERY
Deliver a runnable repository with migrations or project-format versioning, a non-sensitive example, environment/permission setup, the exact manual acceptance steps, and a backup/export-and-restore walkthrough. Implement the working slice before optional integrations; list any deferred paid-product capabilities honestly. Do not add capabilities outside the working slice just to resemble the original product.

PROJECT RULES FOR AGENTS.md
Keep the domain invariants above executable at the write boundary. Propose scope changes before adding providers or permissions. Never fabricate source evidence, publish results, identity matches or successful delivery. Preserve user originals and require an explicit confirmation for destructive changes or external publication.

## Completion evidence
Demonstrate the prompt's acceptance scenarios against the scoped workflow. Include setup from a clean checkout and failure recovery. Check persistence across restart and export/restore only for the state the prompt says to store; for memory-only tools, confirm that temporary content is discarded as specified. Record actual results and remaining limitations. A detailed plan alone does not establish a working replacement.