Featurebase
Run a feedback portal, changelog, roadmap, and lightweight support widget
The core loop is buildable, but a dependable replacement becomes a real weekend or multi-day project. For Featurebase, run a feedback portal, changelog, roadmap, and lightweight support widget. The hard boundary is integrated suite, ai, custom domains, sso, and hosted delivery, plus participant network, synthesis workflow, and collaboration.
Build verification: not recorded. How we judge buildability
What you give up
- integrated suite, AI, custom domains, SSO, and hosted delivery
- large participant panel
- recording and transcription infrastructure
- advanced research repository
- enterprise governance
Why people still pay
People still pay for Featurebase because people pay either for access to participants or for a research repository that keeps evidence usable across an organization. The recurring cost buys recruitment, consent, scheduling, media storage, transcription, tagging consistency, notifications, search, and retention, not just the visible interface.
Your build guide
The stack, security requirements, and agent rules for a focused replacement.
Before you start
- A supported Node release, PostgreSQL, HTTPS for a shared deployment, and a backup destination. Begin with one workspace and explicit owner/member permissions.
- Implementation components: Next.js App Router and TypeScript for server-rendered pages and validated mutations. PostgreSQL with Drizzle migrations; Better Auth sessions for a small private workspace.
- Scope boundary: integrated suite, AI, custom domains, SSO, and hosted delivery; large participant panel
Use these project rules and optional skill references alongside the prompt. Review each skill before adding it to your agent; the AGENTS.md export includes the same guidance.
Optional external skill: vercel-react-best-practices — Improve React and Next.js data fetching, rendering, bundle size and server performance. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission.
Optional external skill: supabase-postgres-best-practices — Review PostgreSQL schemas, queries, indexes, pooling, concurrency and row-level security. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission.
Optional external skill: web-design-guidelines — Review web interfaces for accessibility, keyboard focus, forms, navigation and interaction quality. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission.
Project rule — data model: feedback posts, unique voters, statuses, changelog entries, widget installations and merge records
Project rule — preserve this invariant: A widget key identifies a site but grants no moderator powers; merging feedback does not expose private customer notes.
Project rule — acceptance evidence: Submit feedback from a configured origin, merge a duplicate and retain a single vote per user; a public visitor cannot read private triage notes.
Implementation plan
Phase 1
Scope and fixtures. Implement this bounded workflow: Collect feedback from a small embedded widget, triage it into a public board and publish status updates through a changelog. Give moderators duplicate-merge previews and keep private support context out of public posts. Record prerequisites, select representative user-owned fixtures and document the unsupported features: integrated suite, AI, custom domains, SSO, and hosted delivery; large participant panel
Phase 2
Durable model. Model feedback posts, unique voters, statuses, changelog entries, widget installations and merge records Add migrations or a versioned document format, explicit validation, stable IDs and a visible import-error report. Preserve this rule: A widget key identifies a site but grants no moderator powers; merging feedback does not expose private customer notes.
Phase 3
Complete the first useful path. Implement the workflow's input, review and output interface, with clear controls and explicit empty/error states. Commit related database changes in one transaction. Use version checks for competing edits and an outbox for external notifications; retry delivery independently of saving the record.
Phase 4
Permissions and integration failure. Authorize every record read and mutation on the server using its workspace membership; validate payloads, protect mutations against CSRF, and escape user-authored HTML. Request integration credentials and permissions only for the enabled feature; show a disconnected state instead of mock results.
Phase 5
Portable handoff. Export versioned JSON plus attachments and a readable CSV summary. Restore into a separate database and compare record IDs and attachment checksums before switching. Include setup, operating limits, fixture walkthrough and shutdown/restart instructions in the README.
Phase 6
Acceptance scenarios. Submit feedback from a configured origin, merge a duplicate and retain a single vote per user; a public visitor cannot read private triage notes. Repeat the workflow after restart and with a denied permission or unavailable dependency; show recoverable failure rather than a success placeholder.
WORKING SLICE Collect feedback from a small embedded widget, triage it into a public board and publish status updates through a changelog. Give moderators duplicate-merge previews and keep private support context out of public posts. Build this scoped Featurebase-inspired workflow with a documented data model and visible failure states. Architecture - Next.js App Router and TypeScript for server-rendered pages and validated mutations. - PostgreSQL with Drizzle migrations; Better Auth sessions for a small private workspace. Prerequisites and limits A supported Node release, PostgreSQL, HTTPS for a shared deployment, and a backup destination. Begin with one workspace and explicit owner/member permissions. Outside this release: integrated suite, AI, custom domains, SSO, and hosted delivery; large participant panel Data model and correctness feedback posts, unique voters, statuses, changelog entries, widget installations and merge records Invariant: A widget key identifies a site but grants no moderator powers; merging feedback does not expose private customer notes. Commit related database changes in one transaction. Use version checks for competing edits and an outbox for external notifications; retry delivery independently of saving the record. Security and privacy Authorize every record read and mutation on the server using its workspace membership; validate payloads, protect mutations against CSRF, and escape user-authored HTML. Recovery and export Export versioned JSON plus attachments and a readable CSV summary. Restore into a separate database and compare record IDs and attachment checksums before switching. Implementation order 1. Phase 1 — Scope and fixtures. Implement this bounded workflow: Collect feedback from a small embedded widget, triage it into a public board and publish status updates through a changelog. Give moderators duplicate-merge previews and keep private support context out of public posts. Record prerequisites, select representative user-owned fixtures and document the unsupported features: integrated suite, AI, custom domains, SSO, and hosted delivery; large participant panel 2. Phase 2 — Durable model. Model feedback posts, unique voters, statuses, changelog entries, widget installations and merge records Add migrations or a versioned document format, explicit validation, stable IDs and a visible import-error report. Preserve this rule: A widget key identifies a site but grants no moderator powers; merging feedback does not expose private customer notes. 3. Phase 3 — Complete the first useful path. Implement the workflow's input, review and output interface, with clear controls and explicit empty/error states. Commit related database changes in one transaction. Use version checks for competing edits and an outbox for external notifications; retry delivery independently of saving the record. 4. Phase 4 — Permissions and integration failure. Authorize every record read and mutation on the server using its workspace membership; validate payloads, protect mutations against CSRF, and escape user-authored HTML. Request integration credentials and permissions only for the enabled feature; show a disconnected state instead of mock results. 5. Phase 5 — Portable handoff. Export versioned JSON plus attachments and a readable CSV summary. Restore into a separate database and compare record IDs and attachment checksums before switching. Include setup, operating limits, fixture walkthrough and shutdown/restart instructions in the README. 6. Phase 6 — Acceptance scenarios. Submit feedback from a configured origin, merge a duplicate and retain a single vote per user; a public visitor cannot read private triage notes. Repeat the workflow after restart and with a denied permission or unavailable dependency; show recoverable failure rather than a success placeholder. Acceptance Submit feedback from a configured origin, merge a duplicate and retain a single vote per user; a public visitor cannot read private triage notes. Use real source data or clearly labeled fixtures. Explain unsupported input and provider failures; do not fabricate analytics, delivery receipts, accuracy claims or security guarantees. Optional agent guidance Optional external skill: [vercel-react-best-practices](https://github.com/vercel-labs/agent-skills/blob/main/skills/react-best-practices/SKILL.md) — Improve React and Next.js data fetching, rendering, bundle size and server performance. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission. Optional external skill: [supabase-postgres-best-practices](https://github.com/supabase/agent-skills/blob/main/skills/supabase-postgres-best-practices/SKILL.md) — Review PostgreSQL schemas, queries, indexes, pooling, concurrency and row-level security. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission. Optional external skill: [web-design-guidelines](https://github.com/vercel-labs/agent-skills/blob/main/skills/web-design-guidelines/SKILL.md) — Review web interfaces for accessibility, keyboard focus, forms, navigation and interaction quality. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission. Project rule — data model: feedback posts, unique voters, statuses, changelog entries, widget installations and merge records Project rule — preserve this invariant: A widget key identifies a site but grants no moderator powers; merging feedback does not expose private customer notes. Project rule — acceptance evidence: Submit feedback from a configured origin, merge a duplicate and retain a single vote per user; a public visitor cannot read private triage notes.
$ open in your agent (prompt prefilled, you press enter), copy the prompt or copy or download AGENTS.md
prompt copied. want to know what dies next week?
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Featurebase pricing
| plan | monthly | annual (per mo) | what you get |
|---|---|---|---|
| free | $0/user | $0/user | 1 seat; live chat; unlimited conversations; 0 included AI resolutions. |
| growth | — | $29/user | 1+ paid seats; AI support charged per resolution.Billed yearly; $0.49 per AI resolution. |
| professional | — | $59/user | 1+ paid seats; 20 free Lite seats; AI support charged per resolution.Billed yearly; $0.49 per AI resolution. |
| enterprise | — | $99/user | 1+ paid seats; 50 free Lite seats; AI support charged per resolution.Billed yearly; $0.49 per AI resolution. |
free tier1 seat; live chat; unlimited conversations; 0 included AI resolutions.
billingAnnual public pricing per paid seat; exact month-to-month seat prices were not exposed in the checked page output.
hidden costsEvery paid support tier adds $0.49 per AI resolution on top of seat fees; the startup program advertises 86% off and 1 year of Fibi AI free only for qualifying companies founded under 2 years ago with fewer than 6 employees.
pricing sources checked 2026-08-12 · pricing source ↗
Questions about Featurebase
Can you build your own Featurebase with AI?
Partly. The core loop is buildable, but a dependable replacement becomes a real weekend or multi-day project. For Featurebase, run a feedback portal, changelog, roadmap, and lightweight support widget. The hard boundary is integrated suite, ai, custom domains, sso, and hosted delivery, plus participant network, synthesis workflow, and collaboration.
What does the Featurebase build prompt cover?
The prompt starts with this scope: Collect feedback from a small embedded widget, triage it into a public board and publish status updates through a changelog. Give moderators duplicate-merge previews and keep private support context out of public posts. Full-product capabilities excluded from the comparison include: integrated suite, AI, custom domains, SSO, and hosted delivery; large participant panel; recording and transcription infrastructure. Follow the implementation plan and its prerequisites before expanding the build.
How do I use the prompt, AGENTS.md and agent skills?
Start with the Featurebase prerequisites and stack, then copy the prompt into your coding agent. Save the project rules as AGENTS.md in the project root. Linked skills are optional packages or source instructions for specific tasks; review their current contents and install only those matching the chosen stack. A skill does not supply API credentials or verify the finished app.
How long will this Featurebase project take?
The catalogue estimate is multi-day for the limited scope. Setup, integration approvals, debugging, deployment and ongoing maintenance can add time. This is an estimate, not a delivery guarantee.
What would I give up by replacing Featurebase?
integrated suite, AI, custom domains, SSO, and hosted delivery; large participant panel; recording and transcription infrastructure; advanced research repository; enterprise governance. People still pay for Featurebase because people pay either for access to participants or for a research repository that keeps evidence usable across an organization. The recurring cost buys recruitment, consent, scheduling, media storage, transcription, tagging consistency, notifications, search, and retention, not just the visible interface.
What price is this guide comparing against?
The recorded Growth plan is $59/mo (monthly), checked 2026-07-31. Check the linked pricing source before buying. Building your own also has hosting, API and maintenance costs; the recorded amount is not a guaranteed saving.
What can I use instead of building Featurebase?
The prior-art section lists Fider as starting points. Review their current scope, license and maintenance before adopting one.